What is an Extracted transaction and why do I see these?
An extracted transaction is one that has been extracted from the VISA system
so the transaction information can be posted into Banner. These transactions
can no longer be edited in VISA. To make any allocation changes for these
transactions you should email the appropriate allocation information to
procurementcard@eku.edu. To avoid seeing these in the future please be
certain to select your transactions based on calendar months and not billing
cycles. (See archived newsletters for additional information).
How do I increase my monthly limit?
You will need to submit (fax is preferred; 2.2047) a completed Account Maintenance
Form which is found under the “Forms” tab on the ProCard website.
What type of purchase should I make with the card?
A basic rule of thumb is anything under $3,000 that does not conflict with
the "Restrictions" list which begins on page 8 of the "Procurement
Card Requirements & Procedures" manual. This document is located
under the "Forms"
tab on this website.
How do I add an ORGN number to my allocation options?
You will need to submit (fax is preferred; 2.2047) a completed Account Maintenance
Form which is found under the “Forms” tab on the ProCard website.
How do I change my current card to a “Travel” card?
You will need to submit (fax is preferred) a completed Account Maintenance
Form which is found under the “Forms” tab on the ProCard website.
I didn’t authorize this purchase, what do I do?
You will need to complete and fax a completed Cardholder Dispute Form to
National City which is found under the “Forms” tab on the ProCard
website.
The vendor billed my card for the wrong amount, what do I do?
You will need to contact the vendor to attempt resolution. If you are unable
to reach a solution you should complete and fax a completed Cardholder Dispute
Form to National City which is found under the “Forms” tab on
the ProCard website. This form MUST BE faxed within 60 days from the date
of the purchase.
How do I handle taxes on the ProCard?
Eastern Kentucky University is only exempt from State Sales Tax. Our tax
exemption number (A605) is embossed on each ProCard. You should inform
the vendor prior to purchase that you are tax exempt. Should a vendor
need a
Tax Exemption Certificate, please contact the ProCard Administrator via
email (procurementcard@eku.edu) or via phone at 859.622.8246. If you
fail to inform
the vendor prior to purchase you are responsible for ensuring that the
University is reimbursed for in-state sales tax either by seeking reimbursement
from
the vendor or by reimbursing the University with personal funds.
